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I want you to know that my client did end up accepting [the defendant’s] offer, so if you’re keeping score, you can go ahead and put this case under your “win” column. More importantly, I wanted to say thank you. It was very clear to me that you were pushing both sides very hard, and I appreciate how much you worked for us. This was the first time anyone in my office has used your services and I want you to know you did an excellent job, and I have added you to my firm’s preferred mediator list. I look forward to working with you again in the future.

Martin Thomas

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Given your efforts during and after mediation, I wanted you to know that the parties have reached an agreement and the matter is settled. Thanks again for your hard work and persistence.

Dave Deacons

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Heather McFarlane has mediated several cases for my firm and its clients. Her experience as an advocate on both sides of the bar allowed her to understand my cases and work both sides to a successful resolution. The cases I brought to Heather were tough ones that frankly I did not believe would ever settle; she settled each of them. She truly listens to the parties and allows them to be the center of the process. She brought fresh energy and at times fire with her to each mediation. She was never passive. She brainstormed with the parties and lawyers and found creative solutions. I will continue to use Heather as a mediator and recommend that others use her, too.

Matthew Probus

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WOW! Your mediation skills are amazing! I truly believe no other mediator could have achieved resolution in this case. I've had the case for nearly a year and had NO IDEA of the emotional aspects involved for the plaintiff. Yet, you zeroed in on that right away. AMAZING! Thank you for your extraordinary work on this case; you are changing the world, one mediation at a time.

Joanne Ericksen